All of our products will be shipped with DHL Express (including & On-Demand delivery), the fastest shipping service available.
We offer free worldwide shipping on all orders over €100,-. If you have purchased and wish to exchange a product, please contact us as soon as possible. Please direct any of the above-mentioned matters to: email@example.com. We guarantee you the right to return an online order (or part hereof) for any reason within 14 days of having received it. We offer free returns for orders that have been placed within the BENELUX (Belgium, The Netherlands and Luxembourg). Orders placed before 9PM CET during working days will be handed over to DHL on same day.
Please see our Terms & Conditions for a more detailed description. If you need to return a webshop order to get a refund or change a product for a different size please ship it to this address:
Mercer Amsterdam Customer Service
3281 LS Numansdorp
|Country||Delivery Time (indication)|
|Rest of the World||5-16 Days|
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
Name: Mercer Amsterdam B.V.
VAT number: NL853151544B01
KVK Number: 58716424
Address: Nieuwe Uilenburgerstraat 14, 1011 LP, Amsterdam, the Netherlands
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force major for which we will not be responsible.
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
You are responsible for the accuracy of your personal information on this website and on your order. This includes but is not limited to your name, email address, credit card information, and address. By submitting your personal information to Mercer Amsterdam you declare that you are the lawful owner and user of this information. Mercer Amsterdam has the right to charge you with any costs resulting from inaccuracies of this information.
You are required to accept the delivery when it is delivered to your address. If you are not able to accept the order at this attempt there will be following attempts and/or opportunities to pick it up from the warehouse of the courier. If you refuse to accept delivery of an order or have been unable to accept or pick it up at another time and date the order will be returned to us. Any additional processing and shipping costs will be at your expense. The customer has the right to cancel the order if the delivery time exceeds 30 days.
For shipments we use DHL. You can order with confidence, safe in the knowledge that we’ll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don’t like to guarantee exact delivery times due to unexpected delays that could occur with customs etc. The customer is fully responsible for any import duties.
RETURNS AND EXCHANGES
You can return an item if you are not satisfied with your purchase. Returns must be made within 14 days of receiving the order. Items must be returned unused, with the original labeling and packaging intact. Shoes must be unworn and have clean and undamaged outsoles and uppers. When an item is not in mint condition we cannot provide a refund. We will exchange your returned item or give you a refund. Shipping and Handling costs are not refundable. Return shipping costs are at the customer’s expense. Please take into account that you are responsible for the package until we have received it. We recommend insuring returns. Items bought with discount can not be returned.
Transfer of ownership of a product will not take place until full payment has been received by Mercer Amsterdam.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Mercer Amsterdam and are protected by copyright laws and treaties around the world. All such rights are reserved by Mercer Amsterdam. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Mercer Amsterdam. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks, which are similar without the written permission of Mercer Amsterdam.
Mercer Amsterdam shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
GOVERNING LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of the Netherlands and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch courts.
We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to Mercer Amsterdam. Your credit card information is never stored.
Mercer and its group companies (Premium Inc B.V.) consider the protection of your privacy and safety as very important.
When you visit this website, place an order, subscribe for the newsletter, ask us a question or participate in a contest or survey on this website, we ask you to submit, among other things, your name, address, bank and/or payment details. Mercer will use these data for the following purposes:
Finally, we record information (among other things the IP address used) for composing user statistics and for securing the website.
The Mercer membership is the loyalty program for customers of Mercer Stores. If you are at least 18 years old, you can register as a member for free in a Mercer Store or via merceramsterdam.com. You agree to receive special offers, newsletters by email, regular mail and/or text message from Mercer concerning Mercer products and Mercer activities, including invitations to special events. If you no longer wish to receive these, you may terminate your membership to the Mercer membership at any time by notifying Mercer via the unsubscribe link in the newsletter footer.
You have the right to inspect the data recorded by Mercer concerning you at any time. If (part of) these data are incorrect, you may request Mercer to adjust, supplement, remove or screen those data. Please send your request to: firstname.lastname@example.org or by regular mail: Mercer, Piekstraat 71, 3071EL Rotterdam, the Netherlands. If you do not wish to receive any marketing information on Mercer, its organisation or its products, please send an email to: email@example.com.
A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your passwords and user ID’s, preferences of start pages, ordering status on a website, personalisation or website tracking (e.g. targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you or to automatically log in.
Cookies allow you to make full use of the online shopping and personalized features available on this website. Cookies also help us to provide you with the best shopping experience possible by giving us information which we use to improve the usability and the performance of this website. Furthermore, we use tracking pixels in our email newsletters to track clicks back to our website.
How to change your cookie settings and withdraw your consent
However, if you do this, it may happen that you will be unable to make use of all options on our website. You may also adjust your browser in such a way that you will be notified if a cookie is placed on your computer. Please bear in mind that certain cookies are needed for the website to be able to run.
Cookies used on this website
Cookies on this website that do not require approval
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. They are only saved on your computer while you are actually browsing the website.
Cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfil important functions. Without these cookies, features that enable our website to be used easily will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers and other relevant communications to you that are tailored to you personally. Categories of Cookies used on this website
Strictly necessary cookies
These cookies are essential for the operation of the website and are used by Mercer for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products. These cookies are session cookies, which typically store information in the form of a session and they are stored in temporary memory and are erased when you close the web browser.
These cookies gather information about how a website is used. They are used by Mercer to collect statistical information about the number of visitors that use the website through the link in the email newsletters, to measure the success of the newsletters; to collect statistical information about how visitors use this website in order to improve the way the website works and measure the success of competitions and campaigns. These cookies are used exclusively to improve the performance of the website, and with it the user experience. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
These cookies enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. They are used by Mercer to distinguish you from other users of the website, so Mercer can personalize your shopping experience by making this website and the advertising displayed on it more relevant to your interests and can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
Marketing and Retargeting cookies
First and Third party cookies
Both session cookies and persistent cookies are used by Mercer and third parties on this website.
Cookies placed by Mercer are called first party cookies and are used for various purposes for example to remember the username and to remember the items in a basket. Cookies placed by Mercer are stored for the period as mentioned in our detailed cookie here or until you delete them. Cookies placed by a different party than Mercer, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time, but they do not collect personal data from which the third party would be able to identify you, the individual customer. The third parties placing these cookies may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programs and other third parties.
Social media plugins
To increase the protection of your data while visiting our website, social media plugins are integrated into our site by the so called “two click solution”. Such integration ensures that by accessing the website containing social media plugins no connection to the social media provider servers is established. A connection will not be established until you activate the social media plugin and give your consent for the transfer of data. The content of the social media plugin will be transferred directly to your browser and embedded in the website. By embedding the social media plugin social media providers receive information which of our sites you have accessed even if you do not have a profile with the social media provider and you are not logged in. This information will be directly transferred to servers of the social media providers, which are often located in the USA and stored there. If you interact with the social media plugins, for example to click the “like” button the respective information will be directly sent to asocial media provider server and stored there. The information is furthermore published in social media and will be shown to your contacts.
Google Analytics (Website Analysis)
We have entered into a data processing agreement with Google, which will act as ‘data processor’ on our behalf. We have supplemented the code on our website with the functionality to ensure that IP addresses are collected on an anonymous basis. You can object to the tracking with Google Analytics as described above, by clicking the button "Disable Google tracking" at the bottom of this page. A cookie will be set which will disable the future collection of data when you visit the website (so called opt-out cookie). You can also prevent the storage of cookies by respective settings in your browser software as described above; please note that you may then not be able to use all functions of our website to their full extent.
You can also prevent the Google tracking described above by downloading and installing the browser extension (plugin) available at: plug-in download Further information concerning data protection at Google Analytics is available at Google’s data protection notice under Google Analytics Cookies.
For details on data usage in Mailchimp, see the Mailchimp data protection message at MailChimp Privacy.
Our webshop is developed with software of Salesforce. Personal data that you make available to us for the benefit of our services will be shared with this party. Salesforce has access to your data to provide us (technical) support, they will never use your data for any other purpose. Salesforce is required to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Salesforce reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Salesforce takes into account the applicable statutory retention periods for (personal) data.
We use the Adyen platform for handling a (part of) the payments in our webshop. Adyen processes your name, address and residence details and your payment details such as your bank account or credit card number. Adyen has taken appropriate technical and organizational measures to protect your personal data. Adyen reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. Adyen in the case of an application for a deferred payment (credit facility), share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which they engage third parties. Adyen does not store your data for longer than allowed by the legal terms. For details on the data usage in the context of Adyen, see the data protection of Adyen at Adyen Privacy.
Securing personal data
Mercer ensures an appropriate degree and method of securing personal data. Therefore, Mercer aims at having data transmitted safely between your computer and our server. Mercer has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing. Request insight in your personal data via firstname.lastname@example.org.
Mercer and other websites
This privacy statement may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this privacy statement on a regular basis.