If for any reason you are not happy with your purchase, you may return your order within 30 days of receiving the order for a full refund. We offer free returns for orders that have been placed within the BENELUX (Belgium, The Netherlands and Luxembourg).
Return requirements The following conditions apply to returning your purchase so we can process it as quickly as possible:
- The return shipment includes original packaging and enclosed return form
- All items are unwashed, undamaged and unworn
- All items are clean and complete
- All items are packed in their original and undamaged packaging
- All original labels and tags are still attached to all items.
Return instructions
- In our Flagship store In Amsterdam.
- At the nearest DHL Parcelshop (For orders within the BENELUX)
Request your DHL return label here and stick it over the original shipping label.
Hand in the return shipment at the nearest DHL Parcelshop.
For orders placed outside the Benelux. Send your package to the following address:
Return adress Mercer Amsterdam Attn. Webshop Havenkade 2-S 3281 LS Numansdorp The Netherlands
Refund Your refund will be issued to the original payment method used when placing the order, within 7 days after receipt. For returns within the BENELUX, the processing costs of €2,95 will be deducted.